Refund policy
Return & Refund Policy
Last updated: October 11, 2026
At a glance
- 30 days from delivery to return or exchange
- Free return shipping with a prepaid return label
- No restocking fee
- Refund within 7 business days of receiving your return
1. Our 30-Day Guarantee
If your item arrives faulty, has any problem or doesn't fit, contact us within 30 days of delivery and we will exchange it or refund you in full, with free return shipping.
2. Return Eligibility
You can request a return within 30 days of the date your order is delivered. Items must be:
- Unworn and unused
- In their original condition, with all tags attached
- Free from odours (perfume, smoke, detergent)
- Returned in their original packaging where applicable
3. Non-Returnable Items
For hygiene reasons, the following cannot be returned unless faulty:
- Underwear and intimates
- Any item marked as Final Sale or non-returnable on the product page
4. How to Request a Return
Email support@bytrevory.com or message us on WhatsApp at +44 7400 285331 with your order number and the reason for your return. Within 24 business hours we will email you a free prepaid return label and the return instructions. Print the label, attach it to your parcel and drop it off with the carrier. Returns are made by post.
5. Returns Address
Trevory Returns, Office 13803, 182-184 High Street North, London, E6 2JA, United Kingdom.
Please contact us before sending your return so we can match it to your order.
6. Return Shipping Costs
Returns are free. Trevory pays the return shipping for every return and exchange made within 30 days of delivery, whatever the reason. There is no restocking fee.
7. Refunds
Once we receive and inspect your return, we process your refund within 7 business days, to your original payment method or as store credit, at your choice. Your bank or payment provider may take an additional 5–7 business days to show the funds.
8. Exchanges
Free size and colour exchanges are available within 30 days of delivery, subject to stock. Contact us to arrange one.
9. Damaged, Faulty or Wrong Items
Contact us within 30 days of delivery with your order number and photos. We will send a replacement or the correct item, or refund you in full, at your choice. In most cases no return is needed.
10. Lost Parcels
If your parcel is confirmed lost in transit, we will send a replacement or issue a full refund, at your choice.
11. Order Changes & Cancellations
You can change or cancel your order free of charge within 12 hours of placing it, or at any time before it is dispatched. Once it has been dispatched, this return policy applies.
12. Your Statutory Rights
This policy is in addition to your statutory rights. If you shop from the UK or the EU, your right to cancel an online order within 14 days of delivery without giving a reason is not affected. Our 30-day window gives you extra time beyond that minimum.
Company Information
- Store name: Trevory
- Operated by: LEMOS CORP LIMITED
- Company number: 16634609 (registered in England and Wales)
- Registered office: Office 13803, 182-184 High Street North, London, E6 2JA, United Kingdom
- Email: support@bytrevory.com
- WhatsApp: +44 7400 285331 (messages only)
- Customer service hours: Monday to Friday, 9 AM – 6 PM (London time)
- Response time: within 24 hours on business days
