Shipping policy
Shipping Policy
Last updated: October 11, 2026
This Shipping Policy explains how Trevory processes, dispatches and delivers your order.
1. Shipping Costs
Shipping is free on every order to all the countries we deliver to, with no minimum order value. No shipping or handling fees are added at checkout.
2. Delivery Countries & Times
| Destination | Processing | Delivery (after dispatch) | Total (order to delivery) | Shipping cost |
|---|---|---|---|---|
| United Kingdom | 1–3 business days | 3–5 business days | 4–8 business days | Free |
| Ireland | 1–3 business days | 3–5 business days | 4–8 business days | Free |
| United States | 1–3 business days | 3–5 business days | 4–8 business days | Free |
| Canada | 1–3 business days | 3–5 business days | 4–8 business days | Free |
| Australia | 1–3 business days | 3–5 business days | 4–8 business days | Free |
| New Zealand | 1–3 business days | 3–5 business days | 4–8 business days | Free |
We currently deliver only to the countries listed above. We are unable to deliver to P.O. Boxes or APO/FPO addresses. When we add a new country, it will be added to this table.
3. Order Processing
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. Business days are Monday to Friday, excluding public holidays. Orders are dispatched from the United Kingdom.
4. Estimated Delivery Time
After dispatch, delivery takes 3–5 business days. The total time from order to delivery is 4–8 business days. Delivery times are estimates and are not guaranteed.
5. Carrier & Tracking
All orders are shipped with UPS and are fully tracked. Once your order has shipped, you will receive an email with your tracking number. You can also follow your order on our Track Your Order page. The first tracking update can take up to 48 hours to appear.
6. Delivery Delays
We aim to meet the delivery times above, but delays can occasionally happen for reasons outside our control, such as carrier disruptions, severe weather, peak periods or public holidays. If your order is significantly delayed, we will keep you informed.
7. Lost, Missing or Incomplete Orders
If your order has not arrived within 8 business days after the end of the estimated delivery window, or if part of your order is missing, contact us at support@bytrevory.com with your order number. We will open an investigation with UPS. If the item is confirmed lost, we will send a replacement or issue a full refund, at your choice.
8. Delivery Address
Please check your delivery address before completing your order. If you need to correct it, contact us before your order is dispatched and we will update it. If a parcel is returned to us because of an address issue, we will contact you to arrange redelivery.
9. Returns
Returns are free within 30 days of delivery. See our Return & Refund Policy.
Company Information
- Store name: Trevory
- Operated by: LEMOS CORP LIMITED
- Company number: 16634609 (registered in England and Wales)
- Registered office: Office 13803, 182-184 High Street North, London, E6 2JA, United Kingdom
- Email: support@bytrevory.com
- WhatsApp: +44 7400 285331 (messages only)
- Customer service hours: Monday to Friday, 9 AM – 6 PM (London time)
- Response time: within 24 hours on business days
